Toll Free 1-866-806-9120

Terms & Conditions

Placing an Order

First Time Orders:
Please Call our order Dept. at 1-866-806-9120. Hours of operation are M-F, 8am - 6pm, EST. Our team of support reps will help you to set up an account with TwillUSA. A business application and a resale certificate are required to set up your account. Your first order will be paid by major Credit Card. A major Credit Card will be required until Net 30 terms are approved. See methods of payment.

Orders Taken

By Phone: 1-866-806-9120
M-F, 8am - 6pm, EST. Please have your phone number, or company name ready when calling.
By Fax: 1-888-926-0634
You can send your orders 24 hours a day by fax.
By Mail:
TwillUSA - ORDER Dept.
10510 Randall Ave
P.O. Box 150 Aurora, IN 47001
In stock, roll goods are shipped same day if order is received by 1:00 p.m. E.S.T.
Order Changes or Back Orders
We ship orders quickly therefore order cancellations or adds may not be possible. Add ons my ship seperate. To ensure the best delivery time please double check your orders before placing them.
We regret that sometimes a back order may occur. We apologize for this and do everything we can to ensure it does not happen. In the event that a back order does happen you will be notified to the alternatives that are available to you.


TwillUSA’s product availability and prices are subject to change without notice.
Accounts with returned checks are subject to a $35.00 per check service charge along with any other bank charges. 
2% per month will be charged on all past due accounts and account balances. 
Orders placed by a company that are past due on payment or with credit problems may be delayed.


TwillUSA, Sports Film, Sports Flock, Sports Twill and Kwik-Cut are trademarks of Specialty Adhesive Film Co. with one or more patents pending.

Cancelled Orders

Add-ons, deletions or order cancellations are not possible because of the speed of our order processing. Please check for accuracy and completeness prior to calling in your order. We will be happy to read your order back to ensure accuracy. 
Twill USA | Graphic Products For Apparel