* LOW STOCK & SHIPPING DELAYS *
COVID-19 IMPACT: Accepting Web & Email Orders Only at the moment. We are unable to process orders over the phone due to limited Customer Service staff. Current stock levels are fluctuating rapidly due to Supply Chain Disruptions (click to view our Force Majeure declaration). Orders for some materials/colors can take up to 2 weeks to ship at this time. Please contact Customer Service to check availability/lead times for products or colors critical to your order. Thank you for your patience.
IMPORTANT NOTE ABOUT CORES & QUANTITIES
Fewer than eleven (11) yards of a single color will not be rolled onto a Core. If your preference is to have the material rolled onto a Core, please increase quantities to more than 11 yards per color. Likewise, orders with smaller quantities may be wrapped and/or shipped together — regardless of the number of color variations, size or material — to conserve packaging. Read our Shipping Policy and Terms & Conditions for more information.
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How Do I Pay For My Order?
You may pay via Credit/Debit Card or PayPal. Purchase Orders (POs) for NET 30 accounts only. ACH & e-Checks may require additional processing times. Cash is only accepted at our facilities in IN or NV.
When Will I Get My Items?
Orders placed online qualify for $10.00 UPS Ground Shipping. Most packages are delivered within 3-7 business days. Faster delivery times are available by calling (866) 806-9120 for assistance.
How Is Sales Tax Calculated?
Sales tax is automatically applied to orders delivered to Indiana or Nevada. Your invoice will reflect any applicable taxes in the final total. Tax Exemption is given to customers who have submitted a Resale Certificate.
Do You Offer Any Discounts?
Twill USA offers product discounts and promotions on occasion. If you want to be alerted to new products, special events and coupons, please sign up for our newsletter delivered by e-mail monthly.
Is There A Minimum Purchase?
We do not have order minimums at this time. However, our pricing methodology is tiered, meaning substantial discounts are given for bulk quantities. The more you order, the more you save!
Can I Pick Up My Order Locally?
Place your order online and pick up your items at our facilities in Indiana or Nevada. Please allow 2-3 hours for processing. You'll see this option at Checkout as "Will Call."
Locations & Contact
TwillUSA.com has locations in NV & IN. ‘Will Call’ is available from 10a–3p (M–F). Customer Service hours are 8:30 AM to 4:30 PM ET.