Requests for Return Authorization Numbers must be made within 30 days of the invoice date. Returns can only be accepted with a Return Authorization Number issued by a Twill USA representative. RA numbers are valid for 30 days from the date issued. Products returned without a Return Authorization Number will not be processed for credit. Depending on the nature of the return, some requests for returns may be charged a 20% restocking fee.
Damage due to freight carrier must be brought to the attention of Twill USA immediately. Proper claims will be filed with the shipping carrier, and processed by them. If necessary, products must be returned to Twill USA, in their original condition, no later than 30 days of the issued invoice.The claim will be evaluated and refunded.
Custom or non-stocking items cannot be returned because the items were made specifically for you. These items include all custom designs, items cut from non-stocked colors, odd styles or fabrics. NOTE: Please review your proof thoroughly. Once your signature is received indicating that your proof appears correctly, the order will be non-refundable/non-returnable.
Roll goods or yardage can be returned — damage-free — prepaid freight with a 20% restocking fee within 30 days of purchase.
Twill USA has 2 warehouses for fast delivery. Local pickup is available 8:30a–4:30p (M–F)