Frequently Asked Questions

Q: Who Is Twill USA?

A: Established in 1993, Twill USA is a family-owned business with more than 25 years of manufacturing experience and a great team of USA-based employees. Our proprietary Heat Press Adhesives are manufactured in-house and paired with our Sports Felt and HTV Sports Film, HTV Glitter, HTV Foil, Sports Twill and Metallic Twill that are sold in rolls by the yard. All products displayed on this website are in stock, and orders placed online are processed & shipped within 24 hours’ time — guaranteed.

Why buy from JOANN, Hobby Lobby, Michaels® or other middlemen online when you can purchase direct from the manufacturer? Twill USA has dozens of Heat Transfer Materials in hundreds of colors, warehouses in Nevada and Indiana for fast delivery, plus $10.00 flat-rate shipping on all orders. Contact our USA-based Customer Service Team at (866) 806-9120 or email sales@twillusa.com with any questions or concerns.

Q: What Is Heat Transfer Vinyl?

A: Our Heat Transfer Vinyl (HTV) is called Sports Film, and it has been our #1 seller since it was introduced nearly 40 years ago. It is a tried-and-true solution for athletic jerseys and sports apparel that stretches a minimal amount. It can be layered and textured. It is extremely easy to weed and adheres to most fabrics except for nylon and leather. Recommended for use with the following fabrics: Acrylics, 100% Cotton, Polyester Knits, Polyester Mesh, 100% Polyester, Poly-Cotton Blends, Poly Form and Cotton Caps.

Q: How Can I Order Custom Cuts?

A: Unfortunately, Custom Cuts cannot be ordered on the website. To place an order, please send an email to sales@twillusa.com with your contact information attached or call (866) 806-9120 for immediate assistance. You may also order or inquire by fax — (812) 926-0192. Please include any logos and/or other designs, graphics and images in .ai, .jpeg, .png or .pdf formats.

Q: What Are The Shipping And Delivery Times?

A: Please allow 5-10 business days for delivery. Note: Your order may arrive in separate packages. Any delivery time quoted is based on the estimated time of shipment, and actual shipping dates can vary. Twill USA cannot accept any liability for the failure of any carrier used to fulfill a promised delivery date. Not all products are available at both warehouses. It is at our discretion which warehouse the product will be shipped from.

  • Handling Fees: There is a $2.00 per box charge for handling, not to exceed $5 per order.
  • Shipping Methods: UPS — Ground, 3-Day Select, 2-Day Delivery or Next Day Air. Saturday Delivery and other shipping methods may be available if requested.
  • Orders for blank or stocked designs are shipped same-day if received by 1:00 PM ET.

Q: Which File Types Are Best For Sharing Artwork?

A: Vector files like CorelDRAW, ILLUSTRATOR (.ai) and EPS are best. Other preferred formats include: PNG, PDF, TIFF or JPEG.

Our Locations

Twill USA has 2 warehouses for fast delivery. Local pickup is available 8:30a–4:30p (M–F)

Aurora Plant

Specialty Adhesive Film
c/o TwillUSA Division
7080 Chartom Circle
Aurora, IN 47001

Phone: (866) 806-9120
Fax: (888) 926-0634

North Las Vegas Plant

Specialty Adhesive Film Co.
c/o TwillUSA Division
1914 Mendenhall Drive
North Las Vegas, NV 89081

Phone: (702) 644-0532
Fax: (702) 644-0530

The Easiest Way To
Buy Heat Transfer
Materials Online.

Our Hours:
8:00 AM—5:30 PM
Eastern Time

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